In this case, please contact our customer service. You can reach them at the following telephone number: +41 61 279 90 00 from
Monday – Thursday (07:30 – 12:00 / 13:00 – 17:00) and on
Friday (07:30 – 11:45 / 13:15 – 16:00)

Alternatively, you can also contact us by e-mail using our contact form.